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About Us

About Nova Selected

Welcome to Nova Selected.

Nova Selected is an online jewelry store specializing in carefully selected rings, necklaces, bracelets, and other jewelry pieces. We are committed to providing elegant designs, reliable quality, and a smooth shopping experience for customers worldwide.

We carefully select each product and work with trusted suppliers to ensure that every item meets our quality standards before shipment.

Our goal is to make beautiful jewelry accessible to customers who appreciate unique designs and quality craftsmanship.

Our Commitment

At Nova Selected, we focus on:


Carefully selected jewelry designs


Quality inspection before shipment


Reliable customer service


Safe and convenient payment methods


Supporting customers throughout their purchase journey

Each order is prepared with attention to detail, and we are always available to assist with product questions, sizing, shipping, and after-sales support.

Contact Us

Contact Us

We are always happy to assist you with product information, orders, shipping, and after-sales support.

If you have any questions, please contact us:

Customer Support

WhatsApp:

+86 166 9920 4251

Email:

support@novaselected.com

Business Hours:

Monday - Friday

9:00 AM - 6:00 PM (GMT+8)

We aim to respond to all customer inquiries within 24-48 business hours.

For order-related questions, please include your order number so we can assist you faster.

Refund & Return Policy

Refund & Return Policy

At Nova Selected, we carefully inspect each item before shipment to ensure product quality.

If your item arrives damaged, defective, or does not match the confirmed order details, please contact us within 7 days after delivery and provide clear photos or videos of the item.

After verification, we will provide a refund through the original payment method used for the order or offer a replacement solution.

Return Conditions

Customers must contact us before returning any item.

Returned items must be unused, unworn, and in their original condition with original packaging.

Unauthorized returns may not be accepted.

Personal Preference Returns

For reasons such as personal preference, incorrect size selection, or change-of-mind requests, please contact us first. We will review each case individually and provide assistance whenever possible.

Return Shipping

Customers are responsible for return shipping costs unless the return is caused by our error, such as receiving a damaged, defective, or incorrect item.

Original shipping fees are non-refundable unless otherwise required by applicable laws.

Refund Processing

Approved refunds will be processed within 5-10 business days.

The actual refund time may vary depending on your payment provider.

Order Cancellation

Orders may be canceled before shipment.

Once an order has been shipped, it cannot be canceled and must follow the return process above.

Shipping Policy

Shipping Policy

At Nova Selected, we are committed to providing reliable shipping services for all orders.

Order Processing Time

Orders are carefully checked and prepared before shipment.

Processing time:

1-3 business days

Processing may take slightly longer during holidays or peak seasons.

Shipping Time

Estimated delivery time:

Standard Shipping:

7-20 business days

Delivery times may vary depending on destination country, customs processing, and local delivery services.

Please note that shipping times are estimates and cannot be guaranteed.

Order Tracking

Once your order has been shipped, tracking information will be provided when available.

Customers can use the tracking information to check shipment progress.

Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

If incorrect information is provided, please contact us as soon as possible before shipment.

Once an order has been shipped, address changes may not be possible.

Customs & Import Duties

Customers are responsible for any customs fees, import taxes, or duties required by their local regulations.

Delayed or Lost Packages

If your package is delayed or appears to be lost, please contact us. We will assist in checking the shipment status and providing support.

Privacy Policy

Privacy Policy

Nova Selected respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and protect your information when you visit our website or place an order.

Information We Collect

We may collect the following information:


Name


Email address


Shipping address


Billing information


Phone number


Order details

How We Use Your Information

We use your information to:


Process and fulfill orders


Provide customer support


Communicate regarding orders


Improve our products and services


Prevent fraud and unauthorized transactions

Payment Information

Payments are processed securely through trusted third-party payment providers.

We do not store your complete payment card information.

Information Protection

We take reasonable security measures to protect your personal information from unauthorized access, misuse, or disclosure.

Sharing Information

We only share necessary information with trusted service providers required to complete your order, including payment processors and shipping providers.

We do not sell or trade customer information.

Cookies

Our website may use cookies to improve browsing experience and provide better services.

You may manage cookie settings through your browser.

Terms of Service

Terms of Service

Welcome to Nova Selected.

By accessing or using our website, you agree to comply with these Terms of Service.

Website Use

You agree to use this website for lawful purposes only.

You may not use our website for fraudulent activities or unauthorized purposes.

Product Information

We make every effort to display accurate product information, including descriptions, images, materials, and specifications.

Due to differences in lighting, screens, and manufacturing processes, slight variations may occur.

Orders & Payments

By placing an order, you agree to provide accurate and complete information.

All payments must be completed through available secure payment methods.

We reserve the right to refuse or cancel orders in cases of suspected fraud, incorrect information, or unauthorized transactions.

Pricing & Availability

Product availability and pricing may change without prior notice.

For wholesale or bulk orders, pricing may vary depending on order quantity and product requirements.

Please contact us for detailed information.

Intellectual Property

All website content, including images, text, logos, and designs, belongs to Nova Selected unless otherwise stated.

Unauthorized use or reproduction is prohibited.

Limitation of Liability

Nova Selected is not responsible for delays caused by shipping carriers, customs processing, or circumstances beyond our reasonable control.